Having trouble watching the video? is the image freezing up? Do you see the player endlessly buffering? Follow the steps to see if it solves your problem.
Step 2) Check your internet connection speed. We like www.speedtest.net or www.dslreports.com/ . Please go to one of this websites and check your internet connection. YogaTailor streams videos that are high quality. If you are getting speeds less than 250kbps (kilo bits per second), your streaming will suffer and the player will freeze and buffer. Consider upgrading your internet connection. Most DSL/Cable connections nowadays give speeds better than 1Mbps so it could also be a problem with your particular connection. Contact your ISP(Internet Service Provider). If you are getting good speed and still have the problem, proceed to step 3
Step 3) Check if other programs are running. Sometimes, when you run lots of programs, your computer might slow down. Try restarting the computer and then open only yogatailor and check for the performance. If its still bad.. proceed to Step 4)
Step 4) Please email firstname.lastname@example.org with the following info
- Your login email
- When did you have the problem eg. Dec 21, 2012, around 11pm
- What exactly was the problem eg. Video wont start
- Whats your browser and Operating System eg. Safari/MacOSX