Frequently asked questions


1. Is there a quick demo of how the website works?

Here's a demo of the website in one minute. Its very simple, couple of clicks and you are off and running with a custom online yoga video. No more running to the studio, no more fighting traffic, no more DVDs that get boring

A Demo: Yogatailor, custom online yoga videos from Betty Jones on Vimeo.

2. I have a voucher from Groupon, how do I redeem it?
  • You need to first create a yogatailor account at http://www.yogatailor.com?pmode=registration. You can use your facebook login or create a new account with your email and a password.
  • After you have successfully created an account, go to http://www.yogatailor.com?pmode=edit_account. If you are not already logged in, you will be prompted to login.
  • Enter your voucher code into the space provided for voucher entry and click on the Subscribe button. 

Note that you do not have to wait till your free trial is over to redeem. The payment is applied starting the day after the trial period expires so that you can still enjoy the 15 days of free trial.

3. I am having problems watching the video. The video is stuck/problems with buffering/I see a weird movie with an animated eye. What do I do?

Having trouble watching the video? is the image freezing up? Do you see the player endlessly buffering? Follow the steps to see if it solves your problem.

Step 1) Check your browser and operating system. Make sure you are able to watch the video at flowplayer.org/demos/plugins/javascript/playlist/horizontal.html . If you are able to watch this video, your browser and operating system is compatible and should be able to play videos on yogatailor. YogaTailor should work on all modern browsers(firefox, IE, chrome, safari etc) and operating systems, (Windows, Mac, Linux variants etc). YogaTailor should also work on iphones, ipads and android devices. Proceed to 2.

Step 2) Check your internet connection speed. We like www.speedtest.net or www.dslreports.com/ . Please go to one of this websites and check your internet connection. YogaTailor streams videos that are high quality. If you are getting speeds less than 250kbps (kilo bits per second), your streaming will suffer and the player will freeze and buffer. Consider upgrading your internet connection. Most DSL/Cable connections nowadays give speeds better than 1Mbps so it could also be a problem with your particular connection. Contact your ISP(Internet Service Provider). If you are getting good speed and still have the problem, proceed to step 3

Step 3) Check if other programs are running. Sometimes, when you run lots of programs, your computer might slow down. Try restarting the computer and then open only yogatailor and check for the performance. If its still bad.. proceed to Step 4)

Step 4) Please email support@yogatailor.com with the following info

  • Your login email
  • When did you have the problem eg. Dec 21, 2012, around 11pm
  • What exactly was the problem eg. Video wont start
  • Whats your browser and Operating System eg. Safari/MacOSX
4. How do I change my facebook posting settings?

If your account is connected with facebook, you can change the auto-post setting in the profile settings page. After you login, look at the bottom of the  page. Click on "MY ACCOUNT" to go to your account settings and make modifications. You can also access this page by clicking on My Account on YogaTailor  

5. What does the video look like?

Trying out yogatailor is free. We offer a Free Trial Period so that you can try the customization. But, if you still do not want to create a login, heres a 30 minute, intermediate session that was generated . Note that the videos are different everytime only if you login. This video is just to give you a feel for YogaTailor : Free 30 Minutes Yoga Video Session

6. How do I change my profile picture?

After you login, go to "MY ACCOUNT" which is one of the links in the footer of the page or click here to edit your account . You can upload a profile picture or delete it here

7. What is yogatailor.com?

We at www.yogatailor.com have come up with a unique technology that enables us to create custom fit yoga videos that are fit according to your abilities, available time, restrictions etc. We then stream this yoga video to you instantly. We also change the video every time you start a new session so that you dont get bored. The videos also adapt based on your progress.

8. What are the accessories I need to start my yoga practice?

The short answer is nothing. Just a willingness to try out yoga!

Well, the minimum you need is to wear comfortable clothes and a nice surface to do your yoga on. For more things that you need, check out our blog post yogatailor.com/wordpress/

9. How much does it cost? And why do you charge for this website? There are so many free yoga websites.

Detailed pricing information is available at Pricing Page. Note that we have a free trial period so that you can try the website out before paying.

Producing, editing and developing the videos costs money. And we as yoga instructors are not rolling in money. We did think about making it a advertisement-supported website but we found that most of the sites that take that approach become too cluttered. The users are distracted by the amount of selling that happens on these websites. The pricing structure we came up with is quite reasonable. A month's subscription at yogatailor is cheaper than a single visit to a yoga studio(In the SF bay area, a single visit it about $15 which is double what you would pay for a month of unlimited access to yogatailor)

10. When should I do my yoga?

The ideal time for yoga is in the morning after a shower and on an empty stomach. But, given our busy lives, this is not always possible. You can practice yoga any time of the day but make sure you have not eaten anything heavy 2-3 hours prior to your session.

11. How do I unsubscribe/cancel?

We are sorry to see you go.  Please login and visit  Cancel membership at YogaTailor  and follow the instructions.

You can also see this link from "MY ACCOUNT" at the bottom of the home page after you login. You can access this directly by going to My Account on YogaTailor

12. Why should I share on facebook?

3 reasons. The first one is for you, the second one is for us at yogatailor.com and the third is for all of us!

It has been shown that people tend to follow yoga (and excercize) regimens if they follow it along with a partner or even better if they belong to a group of people who are doing the program. By sharing on facebook, you can connect to other individuals who are using yogatailor.com and you can encourage each other, exchange notes etc with them.

Also, by sharing on facebook, you are helping us spread the word. The more subscribers we have, the more we can spend on providing fresh new content and also the more we can donate.

Spread the word, bring yoga to more people, they will thank you for it

13. Why do I need a paypal account?

YogaTailor.com uses PayPal for payment processing. Paypal is the industry leader in the payments business and is a publicly traded company.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

14. How do I contact the subscriptions department?

If you have any problems with anything at all, please email info@yogatailor.com

YogaTailor.com uses Paypal for payments processing. You can also contact PayPal's industry-leading customer support at PayPal's Help Center